Everyone got presents...
There were also prizes given out for bloopers and funny moments that occurred during this quarter. I won 2 prizes for the 2 scenarios below.
I often have talks with my manager about creating strategies to reach my clients on a more personal level. After one particular visit I made a note on the database to ask my client about her cat the next time I spoke to her. After some general chit chat the conversation went something like this:
Me: “So Marge* how is that cat of yours?”
Client: “Oh it died.”
Me: *freezes and doesn’t know what to say next*
“Oh…it’s for the best”
Oh it’s for the best!??!! What a dumb thing to say…….!!
Imagine my client, the General Manager of a large multinational organisation. In person he is very conservative and very serious. After a long conversation I had meant to say “lovely touching base with you Robert” but instead I said “lovely touching you Robert”.
Client: *More Silence*
So I won a toy kitten which is self explanatory, the rubber gloves was in case I wanted to go ‘touch’ any more clients.
* Names have been changed.